Freight Island

Can I change the name on my booking?

The name on the ticket does not need to match the ID of the person using it. If you can no longer attend or want to gift your ticket to someone else you can simply pass this on.

Please be aware each QR code is unique and can only be scanned once.

How can I cancel my booking?

Bookings are non-refundable as per the terms and conditions agreed to at the time of booking. If you were to cancel then you would lose all money paid to date.

If you would like to pass your ticket onto someone else then you are welcome to pass the ticket onto someone else without the need to inform us. Please be aware that each ticket has a unique QR code which will only scan once at the event, so be sure not to duplicate them.

Please note that bookings cannot be separated, all tickets will be sent to the lead guest.

To proceed with cancellation or a name change you will need to contact the email address provided on your booking reference. Please include all relevant information, including your booking reference

When will I receive my ticket?

Tickets will be sent out via email within 48 hours of the event. Your ticket will be available as a PDF attached to an email.

Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.

Please be aware each QR code can only be scanned once.

It is possible to download your ticket from the customer dashboard within 48 hours of the event. Log into your Kaboodle account and find your ticket by selecting the event under “upcoming bookings”.

How can I get in touch?

If you have queries regarding the event or venue please reach out to info@freightisland.com.

If you have queries regarding you ticket please contact us at freightislandticketing@kaboodle.com.

You can find further information via Freight Islands FAQs.