Lazydays

When will I receive my ticket?

Tickets will be sent out via email within 7 days of the event. Your ticket will be available as a PDF attached to an email.

Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.

Please be aware each QR code can only be scanned once.

It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your Kaboodle account and find your ticket by selecting the event under “future bookings”.

Can I swap the date or time of my session?

It is not possible to swap or exchange your booked session for another date or time.

Can I change the name on my booking?

The name on the ticket does not need to match the ID of the person using it. If you can no longer attend or want to gift your ticket to someone else you can simply pass this on.

Please be aware each QR code is unique and can only be scanned once.

How can I cancel my booking?

Face value refunds can only be issued up to 48hrs after the date of purchase.

After which, bookings are non-refundable as per the terms and conditions agreed to at the time of booking. If you were to cancel then you would lose all money paid to date.

If you opted to add refund protection to your booking at the point of purchase then you do have the option to apply for a refund. Refund protection is provided by a third party called Ticketplan and the outcome of your application will be subject to their terms and conditions and at their discretion. You can find more information and the application form on their website here.

To proceed with cancellation please confirm via email to the address below. Please include all relevant information, including your booking reference.

Are payment plans available?

No, currently all booking must be paid in full at the point of purchase.

How do I add child tickets to an existing booking?

All Child (0-11) and Young Adult (12-17) tickets must be booked with an Adult ticket and cannot be booked separately. If you are an existing booker and need to add a child or young adult ticket to your order, please log in to your Kaboodle account here.

Alternatively, please contact using the details below and the team will assist you with your booking.

A maximum of two under 18 tickets per Adult ticket can be added.

How can I get in touch?

If you do need to get in touch with us directly please email lazydays@kaboodle.com. In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.

Looking for more event information about Lazydays? you can visit their event info page here