Lost Village

Are payment plans available?

Payment plans are available, you can select this option at checkout prior to entering your card details.

A deposit payment will need to be made at the point of purchase; your remaining outstanding balance will then be split equally across the remaining months of the payment plan. Each payment will be taken automatically on the same date each month, from the card used to make your deposit payment. For example, if you make a booking on the 1st January all future payments will be taken on the 1st of each month.

Please note that the payment plan is linked to your card, not your bank account. If you receive a new card then you will need to update your payment details to avoid failed payments.

You can view your payment plan at any time, in your Kaboodle account.

Can I change the name on my booking?

Yes, if you would like to process a name change on your booking then please head to your Kaboodle account and follow the below steps. If you are unsure of your password, this can be reset on the login page.

Please be aware, name changes can only be processed once your booking is fully paid.

1. Once you are logged into your Kaboodle account, you will need to click on "manage booking”.

2. Scroll to the bottom of the screen and click on "Want to change something?”

3. Select the checkbox next to the current ticketholder's name.

4. Please ensure that you read the name change information provided on the page before clicking on "Enter new details”.

5. Click on "Enter new details”.

6. Input details of the new ticketholder and review this before proceeding.

7. Click "Add to basket”.

8. Click "Checkout”.

9. You will now reach the payment page, before proceeding to complete payment of the £20 name change fee please ensure you have read the information provided in full.

10. Once payment has been made, the name change is complete.

Please note, the new ticket holder will be sent an email confirmation once complete however, as the booking will remain in your name you will need to send the e-ticket onto the new ticket once they’re released around 10 days before the event.

We will not issue any refunds to you as all money for the tickets must be settled by between both parties directly.

The deadline to process name changes is Friday 8th August 2025

How can I cancel my booking?

Like most festivals, your Lost Village tickets are non-refundable as per the terms and conditions agreed to. If you have purchased Ticketplan ticket protection you may be able to make a claim for a refund under this policy by applying here. A copy of the policy can be found on your booking confirmation.

If you're unable to get a refund this way, then you are able to transfer the name on your ticket a friend or family member. Details on processing a name change can be seen above.

To proceed with cancellation please confirm via email to the address below. Please include all relevant information, including your booking reference.

When will I receive my ticket?

Tickets will be sent out via email within 7 days of the event. Your ticket will be available as a PDF attached to an email.

Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.

Please be aware each QR code can only be scanned once.

It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your Kaboodle account and find your ticket by selecting the event under “future bookings”.

How can I get in touch?

If you do need to get in touch with us directly please email lostvillage@kaboodle.co.uk. In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.

Looking for more event information about Lost Village? you can visit their event info page here