Terminal V
Are payment plans available?
Payment plans are available, you can select this option at checkout prior to entering your card details.
A deposit payment will need to be made at the point of purchase; your remaining outstanding balance will then be split equally across the remaining months of the payment plan. Each payment will be taken automatically on the same date each month, from the card used to make your deposit payment. For example, if you make a booking on the 1st January all future payments will be taken on the 1st of each month.
Please note that the payment plan is linked to your card, not your bank account. If you receive a new card then you will need to update your payment details to avoid failed payments.
You can view your payment plan at any time, on your online dashboard, by logging in here.
Can I change the name on my booking?
"If you wish to process a name change, we will need the following details of the new guest;
Full Name
Date of Birth
Email Address
Phone Number
Passport details
Emergency contact and telephone number
The admin fee of £50.00 will need to be paid upon making the change. Name changes must be completed more than 28 days before travel.
To proceed with cancellation or a name change you will need to contact the email address provided on your booking reference. Please include all relevant information, including your booking reference"
How can I cancel my booking?
If you are no longer able to attend the trip you can either cancel your place, or make a name change.
Cancellation charges increase depending on how soon you cancel, charges are as follows;
90 days or more - Deposit only
60 - 90 days - 50 % of holiday cost
35 - 59 days 75 % of holiday cost
Less than 35 days - 100 % of holiday cost
Full cancellation terms can be found here.
If you wish to process a name change instead of a full cancellation, we will need the following details of the new guest;
Full Name
Date of Birth
Email Address
Phone Number
Passport details
Emergency contact and telephone number
The admin fee of £50.00 will need to be paid upon making the change. Name changes must be completed more than 28 days before travel.
To proceed with cancellation or a name change you will need to contact the email address provided on your booking reference. Please include all relevant information, including your booking reference.
When will I receive my tickets?
Tickets will be sent out via email within 7 days of the event. Your ticket will be available as a PDF attached to an email.
Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.
Please be aware each QR code can only be scanned once.
It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your customer dashboard here and find your ticket by selecting the event under “future bookings”.
How can I get in touch?
If you do need to get in touch with us directly please email terminalv@kaboodle.co.uk. In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.
Looking for more event information about Terminal V? you can visit their event info page here