ILOVETOUR
Are payment plans available?
Payment plans are available, you can select this option at checkout prior to entering your card details.
A deposit payment will need to be made at the point of purchase; your remaining outstanding balance will then be split equally across the remaining months of the payment plan. Each payment will be taken automatically on the same date each month, from the card used to make your deposit payment. For example, if you make a booking on the 1st January all future payments will be taken on the 1st of each month.
Please note that the payment plan is linked to your card, not your bank account. If you receive a new card then you will need to update your payment details to avoid failed payments.
You can view your payment plan at any time, on your online dashboard, by logging in here.
Can I change the name on my booking?
If you'd like to transfer your booking to someone else, we can process a name change for you, as long the deadline for your week has not passed. These are subject to the following fees:
More than 28 days before departure: £50
28 - 14 days: £100
To process a name change we will need your booking reference and the following information for the new passenger:
- Full name (as displayed on their passport
- Email address
- Date of birth
- Mobile number
- Full passport details (passport number, expiry date, country of issue, and nationality)
- Next of kin (name and number).
- Medical conditions or allergies (can be disclosed privately by the individual after the name change has been processed).
To proceed a name change you will need to contact the email address provided on your booking confirmation. Please include all relevant information, including your booking reference
How can I cancel my booking?
If you were to cancel your booking it would be subject to the cancellation charges outlined within the terms and conditions. Please note that the charge does increase as we get closer to the time of the event;
More than 56 days before departure - Deposit only
56 - 43 days before departure - 50% of holiday cost
42 - 32 days before departure - 75% of holiday cost
Less than 32 days before departure - 100% of holiday cost
If you'd like to transfer your booking to someone else, we can process a name change for you which has a fee of £50*. To process a name change we will need your booking reference and the following information for the new passenger:
- Full name (as displayed on their passport)
- Email address
- Date of birth
- Mobile number
- Full passport details (passport number, expiry date, country of issue, and nationality)
- Next of kin (name and number)
- Medical conditions or allergies (can be disclosed privately by the individual after the name change has been processed).
Please note that the name change deadlines are as follows:
Week 1: 8th March 2024
Week 2: 18th March 2024
To proceed a name change you will need to contact the email address provided on your booking confirmation. Please include all relevant information, including your booking reference
When will I receive my tickets?
Tickets will be sent out via email within 7 days of the event. Your ticket will be available as a PDF attached to an email. In the event that there is a delay to issuing your ticket, you will receive an update via email with an estimated timeframe.
Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.
Please be aware each QR code can only be scanned once.
It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your customer dashboard here and find your ticket by selecting the event under “future bookings”.
How can I get in touch?
If you do need to get in touch with us directly please email ilovetour@kaboodle.co.uk. In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.
Looking for more event information about ILOVETOUR? you can visit their event info page here