Hideout
Are payment plans available?
Payment plans are available until 3 months before the event. You can select this option at checkout prior to entering your card details.
A deposit payment will need to be made at the point of purchase; your remaining outstanding balance will then be split equally across the remaining months of the payment plan. Each payment will be taken automatically on the same date each month, from the card used to make your deposit payment. For example, if you make a booking on the 1st January all future payments will be taken on the 1st of each month.
Please note that the payment plan is linked to your card, not your bank account. If you receive a new card then you will need to update your payment details to avoid failed payments.
You can view your payment plan at any time, on your online dashboard, by logging in here.
All payments are non-refundable in line with terms and conditions.
Can I change the name on my booking?
Yes, if you would like to pass your ticket onto someone else then name changes are permitted. Name changes cost £30 per name, be aware of name change deadlines depending on the booking type (listed below). Please note all payments will remain on the booking and you will need to arrange for the new person to transfer you any funds owed privately.
To process a name change you will need to provide the following information for the new person:
Full name,
Email address,
Contact number,
DOB,
Next of Kin - name and number. (This can be listed in the additional information section.)
Please note that bookings cannot be separated, all tickets will be sent to the lead guest.
To request a name change please complete this form. Once complete our team will reach out with a secure payment link via text message to finalise the name change.
Name change deadlines are as follows:
Flight booking - 4 months before the festival
Accommodation booking - 2 months before the festival
Ticket / Extras booking - 1 month before festival
How can I cancel my booking?
Bookings are non-refundable as per the terms and conditions agreed to at the time of booking. If you were to cancel then you would lose all money paid to date.
If you opted to add refund protection to your booking at the point of purchase then you do have the option to apply for a refund. Refund protection is provided by a third party called Ticketplan and the outcome of your application will be subject to their terms and conditions and at their discretion. You can find more information and the application form on their website here.
Alternatively, if you would like to pass your ticket onto someone else then name changes are permitted. Name changes cost £30 per name, be aware of name change deadlines depending on the booking type (listed below). Please note all payments will remain on the booking and you will need to arrange for the new person to transfer you any funds owed privately.
To process a name change you will need to provide the following information for the new person:
Full name,
Email address,
Contact number,
DOB,
Next of Kin - name and number. (This can be listed in the additional information section.)
Please note that bookings cannot be separated, all tickets will be sent to the lead guest.
To request a name change please complete this form. Once complete our team will reach out with a secure payment link via text message to finalise the name change.
Name change deadlines are as follows:
Flight booking - 4 months before the festival
Accommodation booking - 2 months before the festival
Ticket / Extras booking - 1 month before festival
To proceed with cancellation or a name change you will need to contact the email address listed below. Please include all relevant information, including your booking reference.
When will I receive my tickets?
Tickets will be sent out via email a few days before the event. Your ticket will be available as a PDF attached to an email.
Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.
Please be aware each QR code can only be scanned once.
It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your customer dashboard here and find your ticket by selecting the event under “upcoming bookings”.
How can I get in touch?
If you do need to get in touch with us directly please email customersupport@hideoutfestival.com. In order to make sure we can help you as quickly as possible, please can you contact us from the email address used for the booking (if possible) and include your booking reference and contact number along with any other relevant info.
Looking for more event information about Hideout? you can visit their event info page here