Ticket Resale

How do I resell my ticket?

If you've purchased a ticket to a sold-out show and can no longer attend, you may be able to sell through our ticket resale platform. Adding your ticket to the resale allows other fans to buy your ticket securely. When the show sells out, the event promoter will make the decision if ticket resale will become active, with tickets selling on a first come first basis.

Once resold, the original ticket is cancelled, you are notified and refunded the full ticket cost minus the booking fee, delivery and Ticket Plan (if purchased).

Refunds for tickets sold using the Resale platform can take between 3-5 working days

Want to resell your eligible ticket? Listing your tickets for sale is simple:

- Log in to your Kaboodle account and click Upcoming Bookings on the home page.

- Find the event and tickets you want to list for sale and click View Booking.

- Click the Resell Tickets Box.

- The tickets you have available on the booking for resale will appear.

- Click on Edit Resale.

- Select the ticket(s) you want to resell using the slider button & click Save Changes once you have selected the tickets.

- A confirmation screen will appear showing the tickets you have selected for resale. Click Proceed and your ticket(s) will be listed to be resold.

- You will receive a confirmation to the email address you provided on the booking to confirm the ticket(s) have been listed for resale.

*please note that not all events offer a resale option which may be why you aren't able to see this in your account.

When will my ticket come off sale if it doesn't sell?

The off sale time for an event can vary but generally they will remain on sale until the last entry time for the event.

How much will it cost me to resell my ticket?

It's completely free to sell your ticket(s), however, once the tickets have sold we will then refund you the money for the ticket minus the booking fee, delivery and Ticket Plan (if purchased) to the card used to make the original booking.

The event is sold out. Why is resale not active?

It has either just sold out and hasn’t been activated yet or the event organiser has chosen to not allow resale on that particular event. Check back or email us on hello@kaboodle.co.uk and they will be able to check an individual event for you.

Will I get notified if my tickets sell?

Yes, once your ticket(s) have been sold, we will email you to notify you. We will then refund you the money for the ticket minus the booking fee, delivery and Ticket Plan (if purchased) back on to the card you used to make the original booking.

Can I sell one ticket from a booking with multiple tickets?

Yes! You can select from the ticket(s) on your booking which one(s) you wish to sell.

I've put my ticket up for sale but can now attend. Can I remove it from the resale platform?

As long as your ticket has not already sold you can remove tickets from the resale queue in the same way you added them. Simply login to your Kaboodle account, click on edit resale on your dashboard, locate the ticket and use the slider button to remove the listing and then save the changes.

I've put my ticket up for sale but I can now attend. Can I remove it from the resale platform?

My ticket hasn't sold, is it still valid?

Yes, you can still use your ticket. You will need to remove your ticket from the resale platform in order to use it at the event.

Are my tickets guaranteed to sell?

No, we cannot guarantee that your tickets will sell if you use the resale platform. Resale is based on demand

The event is sold out. How do I purchase tickets in the resale?

When tickets are entered into the resale they become available to purchase in the same way as other tickets are advertised for sale. We recommend that you keep checking the event page to see if tickets have been made available.

Can I use resale to sell my ticket to a specific person?

No unfortunately not, once you make your tickets available for resale they become live on the website for anyone to book.