My Ticket
When will I get my tickets?
For most of our partner events, etickets will be sent out via email within 7 days of the event.
Your ticket will be available as a PDF attached to an email. Emails can be redirected so please check your junk/spam folder.
PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event. Please be aware each QR code can only be scanned once. It is possible to download your ticket from the customer dashboard within 7 days of the event. Log into your customer dashboard here and find your ticket by selecting the event under “upcoming bookings".
Ticket delivery timelines may vary depending on the event you are attending, so please check your booking confirmation!
For postal tickets, we aim to process and dispatch all tickets 2-3 weeks before the event.
Postal tickets are sent out in batches, so if your friend has received their ticket but you're still waiting for yours, don't worry! Please contact customer service if you haven’t received your tickets 3 working days before the event.
I have lost my eticket
E-tickets can be downloaded from your Kaboodle dashboard. You will need to log in here and then head to the important documents section.
I haven't received my booking confirmation
A booking confirmation was sent to the email address used to create the booking, shortly after payment was made. Please make sure that you have checked your junk folder as well as the main inbox.
If you still cannot locate the booking confirmation email, it may be that you entered the email address incorrectly at the point of purchase. In this case, please email us with the following details so that we can fix this for you; name as entered on the booking
- email address
- last 4 digits of the long card number used for payment
- amount paid
- date payment was made.
Can I have a refund?
Please refer to the terms and conditions, linked on your booking confirmation, where you will find the refund policy for the event that you have booked. These are the same terms and conditions that you agreed at the time of booking.
If you do not have your booking confirmation to hand, then you can download a copy from your Kaboodle dashboard. You will need to log in here and then head to the important documents section.
If you are due a refund, it will be processed back onto the card you used to make the booking. If you no longer have the card you used to make the booking, please get in touch with us on hello@kaboodle.co.uk.
Do I need to add details of additional ticket holders on my booking?
If you were not asked to provide details for the additional ticket holders, there is nothing to worry about. The lead guest is our point of contact for the booking and any correspondence in relation to the booking, including e-tickets, will be sent directly to them.
I have a group booking. Can we arrive at the event separately?
Yes. Each person will have their own e-ticket, this will be sent to the lead guest and it will be their responsibility to pass them onto the relevant people. Please note that each ticket has a unique QR code that will only scan once at the event, so please be sure not to duplicate them when allocating one per person.
What time is last entry?
Last entry varies between events, to find more detailed information for the event you have booked please check the FAQs on the event website.
Can I add people to my booking?
Yes, you can add people to your booking by contacting customer service with your booking reference to hand. Please have details of the additional person being added to your booking such as full name, date of birth, phone number and email address.
I can't make the event anymore, what are my options?
Tickets are generally non refundable, however rules can be different depending on which event you have booked which means resale or name changes may be an option for you. If you are no longer able to attend your booked event, please contact customer service and a member of the team can discuss any options available.
Can I add extras to my booking?
Adding extras to your booking is really easy! Log in to your Kaboodle account here and click into the booking you want to make additions to, go to the ‘extras’ tab and here you will see all available extras and prices
How do I update my address for postage?
Log in to your Kaboodle account here and click into ‘my profile’ at the top right of your screen, from there go to the address tab where you can update your address.
Is there a box office?
The Box Office is located on site or at the venue. A member of staff will be able to point you in the right direction.